Policies

Home / Policies

New Patients

Newborns

We accept Newborns. Please make an appointment within the first week of the discharge from the hospital. We can access your baby’s birth records from most hospitals.

Relocating Patients from other clinics

If you need care for any existing medical conditions, please have your child’s before medical records from the previous doctor faxed to our office your appointment.

We can see you without medical records if you do not have any pre-existing medical problems.

Financial Policy

Self-pay Patients

Payment is due at the time of service, and the amount depends on the service. Please check with the front office before your visit.

Insurance Patients

If your insurance company denies coverage or we do not receive payment 60 days from filing your claim, the amount will become due and payable by you. Insurance is a contract between you and your insurance company and/or your employer and your insurance company.

Although our office will make a good-faith effort to assist you in obtaining your benefits, it is your insurance company’s discretion to pay for our services.

Co-payments & Deductibles Are Due At The Time Of Service

Your Private insurance should cover your wellness visits and vaccinations. But please verify the coverage of vaccines with your insurance before visiting our office. Vaccines are expensive, and if your insurance does not cover them, you will be billed for the vaccine cost.

Vaccination policy

We would be happy to discuss a catch-up schedule for delayed vaccines and if you have any concerns with the vaccination.

If you are moving from outside the state, please send the immunization record before your visit. We can access your immunization history if your child received all the vaccines in Louisiana.

We offer all vaccines recommended by the American Academy of Pediatrics for all insurances.

Accepted Insurance list

We accept most insurances. Call us if your insurance is not listed here.

Aetna better health of LA
Aetna HMO
Aetna PPO
Allegiance
Amerihealth Caritas Louisiana
Blue Cross/Blue Shield
Boon-Chapman
Champ Va
Cigna HMO
Cigna PPO

Coventry of Louisiana
Gilsbar
Golden Rule
Healthy Blue
Humana
Humana Healthy Horizons
IOUA
Louisiana Healthcare Connections
Medicaid
Meritain Health

Multiplan
Peoples Health
PHCS PPO
PPO Plus / Zelis
Tricare
UMR
United Healthcare Community Plan
UnitedHealthcare
Vantage
Verity Healthnet
Web TPA

Prescription Refills

If your child needs a refill, you can reach us through the patient portal or text our clinic text number ‪(337) 335-0336 with name, DOB and the medication. You can also call us.

Birth control pills and Behavioral Health medications: Require a visit at least every 90-120 days.

Asthma, allergy, and eczema medications: Require a visit within the past 12 months. All other chronic medications: Require a visit within the past 12 months.

No-Show Policy

We are blocking a slot for you. Another needy patient can use your slot if you cancel or reschedule 24 hrs before your appointment.

After the first no-show, each no-show will be charged $25.

After three no-shows, the patient will be dismissed from the clinic.

Late Arrival Policy

Late arrival of more than 15 min will be considered Walk-ins.

Walk-ins are accepted and will be placed in the next available slots.

Waiting Times

Please arrive only 10 minutes before your appointment time.
Scheduled appointments are given first priority.
If your child is very sick, we will attend to your child right away.
Please let us know if your child is very sick, our nurse will examine the child and bring it to our attention immediately.
We accommodate same-day appointment requests and see you as soon as possible, but please be patient before you are seen on busy days.
Please allow enough time for vaccinations and other tests needed for your child's care.

Mon to Thu: 08:00 AM - 04:00 PM

555 Lakes Blvd

+1 337-332-3971